If a piece is not right in your room, you can send it back.
Return window
You may return an unused piece within [RETURN WINDOW TO CONFIRM] of delivery. Your statutory right of withdrawal is described separately under right of withdrawal.
Starting a return
- Email [RETURNS EMAIL TO CONFIRM] with your order number and the piece you want to return.
- We confirm the return and arrange collection.
- Once the piece is back with us and has passed inspection, we refund to the original payment method within [REFUND PERIOD TO CONFIRM].
Condition
Pieces must come back in the condition they were delivered in, with all fittings and, where possible, the original packaging. Normal handling to try a piece is expected; marks, wear or damage are not.
Return cost
Collection cost for a return: [RETURN COST TO CONFIRM].
Exchanges
To change cover, colour or configuration, start a return and place a new order. That is the fastest route and keeps your new lead time clean.
Made-to-order pieces
[POLICY FOR MADE-TO-ORDER RETURNS TO CONFIRM].
Damaged on arrival? Use report a problem instead. Those are handled separately, and faster.