Order Status

Where your order is, and what happens next.

Track your order

Every confirmation email contains a link to your order. Open that link for the current status and the tracking reference once the piece has left the workshop.

What each stage means

Confirmed. Payment authorised and your piece reserved or scheduled into production.
In production. Applies to made-to-order pieces. Changes are no longer possible from this point.
Ready. The piece is with our delivery partner, who will contact you to agree a date and a time window.
Out for delivery. Scheduled for the agreed slot.
Delivered. Signed for at your address.

Changing a delivery date

Once a slot is agreed, changes go through our delivery partner. Notice required to move a booked slot: [RESCHEDULING NOTICE TO CONFIRM].

Delay

If a lead time moves, we tell you rather than waiting for you to ask. If your order is past its stated lead time and you have not heard from us, write from the contact page with your order number.