Damage in transit, a missing part or a fault. This is the fastest route, and it is handled separately from ordinary returns.
Report it within
Transport damage should be reported within [DAMAGE REPORTING WINDOW TO CONFIRM] of delivery, and ideally noted with the delivery team on the day.
What to send us
- Your order number.
- Photographs of the fault, plus one photograph of the whole piece for context.
- A photograph of the packaging if the damage looks like it happened in transit.
- The label under the seat, which carries the batch reference.
Where to send it
[CLAIMS EMAIL TO CONFIRM], or from the contact page.
What happens next
- We acknowledge within [CLAIM ACKNOWLEDGEMENT TIME TO CONFIRM] on working days.
- We assess from the photographs, and arrange an inspection if we need one.
- We repair, replace the part, or replace the piece, in that order of preference.
Missing parts
Fittings and small components are shipped separately and usually arrive within [SPARE PART DELIVERY TIME TO CONFIRM].
What the guarantee covers is set out under warranty; changing your mind is covered under returns and exchanges.