Ordering
Can I see a piece before I buy it?
Yes. Order fabric samples, or visit the showroom.
Can I change my order after placing it?
Until a made-to-order piece enters production, yes. Email us as soon as possible with your order number.
Delivery
How long will it take?
The lead time shown on the product page applies to your order. Details: delivery and assembly.
Will you carry it up the stairs?
Yes. A two-person team delivers into the room of your choice and assembles the piece. Check access first with the size guide.
Do you deliver outside Switzerland?
[INTERNATIONAL DELIVERY TO CONFIRM].
Products
Why does my seat look flatter than in the photograph?
Foam is compressed in transit and recovers over one to three days of normal use.
Are covers removable?
[REMOVABLE COVER AVAILABILITY TO CONFIRM].
Can I order a replacement cushion or part?
Yes. Contact client services with your order number.
After the sale
Something arrived damaged. What now?
Use report a problem and send photographs with your order number.
How long is the warranty?
[WARRANTY PERIOD TO CONFIRM]. See the warranty.
How do I return something?
Still unanswered
Write to us from the contact page. We answer within [RESPONSE TIME TO CONFIRM] on working days.